Most comman questions
check-in: from 16:00 o´clock| check-out: until 11:30 o´clock
Baby – and extra beds are possible in certain room categories for a fee.
Please book these right with your reservation, otherwise we can´t garantee an extra bed.
All our bathrooms have a shower (with grab handle), shower gel/ soap/ shampoo/ bodylotion, WC, towel warming heater and a hairdryer.
Yes of course we offer breakfast. In summer you can also sit on our garden tarrace while eating and enjoy the sun.
The breakfast costs 12,00€uro per person/day and can be booked with your reservation or at check-in.
Our breakfast takes place as follows:
mo.- fr. 7:00 – 10:00 o´clock
sa.- su. und holidays 7:30 – 10:30 o´clock.
Of course we also offer glutenfree, milkfree, vegetarian or vegan (…) alternatives.
Please tell us your preferences right at your reservation.
SAT TV with different, multilingual programs and SKY is free of charge in every room.
You dog can join you on your stay with no problem. There is an additional cleaning fee in the amount of 15,00€uro per dog.
Please tell us if you´re bringing your dog to us with your reservation.
Please note: cancellations can only be made during the same booking channel you have used for the booking (for example: booking.com).
If you have booked on our own homepage or with our staff, please send us a short mail email@example.com or give us a call +49 (0) 6173 92100 with guest name(s) and arrival date(s). We will respond as soon as possible.
Please take a look at your reservations changing and cancelling policy.
We offer free parking for your bikes, either in our parking garage or locked in a cellar room.
Please inform us in advance how many bikes you are bringing and if they should be locked in a private room for just yourself.
Right in front of our house are parking places that belong to us.
We are reachable 24/7.
No, we don´t have a restaurant included in the hotel but in your room you can find a small snack menue to order from.
Recommandation for restaurants and cafés can be requested at our reception or seen on our homepage.
Every room has a safe where a small laptop etc. can be placed.
Our WIFI is free of charge in our whole hotel. The passwort will be given to you at check-in or can be requested at the reception.
If you would be missing anything like for example more pillows, towels, a bathrope or an iron please let our receptionist know or tell us with your reservation. We want to make sure your stay is perfect and enjoyable so please don´t hesitate to tell us if you need anything.
Please let us know that you need an allergic friendly room while reservating and we will prepare everything for you.
Don’t worry, these things happen alot more often then you think.
Please send us a short mail with your name, departure date and what you are missing. We will check on the matter and contact you with details.
Lost properties will be send as soon as possible (with costs).
The main train station in town called “Kronberg Bahnhof” is 10 minutes away by foot.
As an alternative you can of course call a taxi (contact us to order you one or call the company named “Zuber” yourself by calling +49 (0) 6173 – 78078) for a 2-3 minute ride
take the bus 261 (direction: “Königstein Stadtmitte”) and get out of the bus at the station “Viktoriastraße”). Our hotel is right on the opposite of the bus hold.