1 Scope

1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all related services and deliveries provided to the customer by Concorde Hotel Viktoria (Accommodation Agreement).

The term “Accommodation Agreement” includes and replaces the following terms: Accommodation Contract, Guest Accommodation Agreement, Hotel Agreement, Hotel Room Agreement. Concorde Hotel Viktoria will hereafter be referred to as “Hotel.”

1.2 Subleasing or re-leasing of the rooms, as well as their use for purposes other than accommodation, require the prior consent of the hotel in written form, except as otherwise specified by § 540 para. 1 sentence 2 BGB, if the customer is not a consumer.

1.3 The customer’s general terms and conditions shall only apply if expressly agreed upon in advance.

2 Contract Conclusion, Contracting Parties, Limitation Periods

2.1 The contracting parties are the Hotel and the customer. The contract is formed upon the Hotel’s acceptance of the customer’s request. In particular, the contract is concluded as soon as the customer requests or books a room, and the Hotel explicitly confirms the booking. The Hotel may confirm the booking in writing, orally, by telephone, fax, or email.

2.2 The conclusion of the accommodation contract obligates both parties to fulfill the contract regardless of its term.

2.3 All claims against the Hotel are generally subject to a one-year limitation period from the legal commencement of the limitation period, except for damage claims or other claims based on injury to life, body, or health or due to intentional or gross negligence by the Hotel; these are subject to statutory limitation periods.

2.4 Contracting parties are the Hotel and the customer. If a third party orders on behalf of the customer, the customer shall be jointly and severally liable with the third party for all obligations arising from the contract, provided that the Hotel has received a written declaration from the third party or the customer indicating that the booking or order was made on behalf of the customer.

2.5 The customer may designate a third party to assume the rights and obligations of the travel contract up to seven days before departure, provided the Hotel expressly consents and the third party provides a statement of consent.

2.6 If a third party enters the contract in accordance with the above provision, both the third party and the customer shall be jointly and severally liable to the Hotel. The Hotel reserves the right to claim any actual and reasonable additional costs incurred as a result of this entry upon providing proof.

2.7 Individually agreed option dates are binding for both contracting parties. The Hotel reserves the right to lease the reserved rooms and function rooms elsewhere if an option is not exercised by the deadline.

3 Services, Prices, Payment, Offsetting

3.1 The Hotel is obliged to make the rooms booked by the customer available from the agreed time and for the agreed duration and to provide the agreed services.

3.2 The customer is obliged to pay the agreed or applicable prices of the Hotel for the room rental and any other services they use. If not otherwise agreed, prices are based on the current price lists at the time of contract conclusion. Payment is required regardless of the actual use of the room, except if the room was canceled in time or could be re-rented at equivalent conditions.

3.3 The agreed prices include the applicable taxes at the time of contract conclusion. If statutory VAT rates or local taxes applicable to the object of the service change after the contract is concluded, prices will be adjusted accordingly.

3.4 Any city tax (particularly but not exclusively in the form of an overnight or lodging tax) is not included in the agreed prices and will be charged in addition.

3.5 The Hotel may deny a customer’s request to reduce the number of booked rooms, hotel services, or the length of stay. If the customer nevertheless reduces the stay, hotel services, or room count after the cancellation deadline, the Hotel may apply the provisions of 4.3 (Customer Withdrawal), retaining the right to the agreed remuneration, subject to any savings in expenses.

3.6 Early departure or late arrival does not entitle the customer to a price reduction. To cover the financial consequences of cancellation, we recommend purchasing cancellation insurance.

3.7 Hotel invoices without a due date are payable immediately upon receipt. The Hotel may demand immediate payment of outstanding claims. In the event of customer default, statutory regulations apply, with the Hotel reserving the right to prove higher damage.

3.8 The booking price is payable prior to the commencement of service. If service has already commenced, the Hotel may issue interim invoices payable on demand.

3.9 The Hotel may request a reasonable advance payment or security deposit from the customer, such as a credit card guarantee. The amount of the advance payment and payment dates may be agreed upon in written form in the contract.

3.10 In justified cases, especially in cases of customer arrears or contract extension, the Hotel may request an additional advance or security deposit, up to the full amount of the agreed remuneration.

3.11 The customer may only offset or reduce claims against the Hotel with undisputed or legally established claims.

3.12 The Hotel has a statutory lien on items brought by the guest or their companions for claims arising from the contract, including for food and beverages, expenses (such as telephone charges or resort taxes), and compensation for damage to rooms and facilities (§ 704 BGB).

4 Customer Withdrawal (Cancellation, Termination, No-Show)

4.1 A customer may only withdraw from the contract with the Hotel if a withdrawal right has been explicitly agreed upon, if a statutory right of withdrawal exists, or if the Hotel explicitly consents to the termination. The agreement of a withdrawal right and the Hotel’s consent to a termination should be in written form.

4.2 If a specific time for free cancellation is agreed upon, the customer may cancel within that time without incurring payment or damage claims from the Hotel. If the customer fails to exercise this right in writing by the agreed date, the right to withdraw expires.

4.3 Withdrawal declarations must be made in writing, as must any other declarations intended to terminate the contract.

4.4 If no right of withdrawal was agreed upon or has expired, and the Hotel does not agree to termination, the Hotel retains the right to the agreed remuneration despite non-use of services, except in cases attributable to the Hotel’s sphere or force majeure. The Hotel must credit any income from re-renting the rooms and saved expenses. If the rooms are not re-rented, the customer must pay 80% of the agreed rate minus breakfast. The customer is entitled to prove that re-occupancy took place or that saved expenses are higher.

4.5 Different cancellation policies apply during trade fairs and events, as specified in the reservation confirmation.

5 Hotel Withdrawal

5.1 If a free cancellation period was agreed upon, the Hotel may also withdraw within this period if other requests for the booked rooms are received and the customer does not waive their right of withdrawal or confirm the booking upon request.

5.2 If the customer fails to make an agreed or requested advance payment or security deposit, even after a grace period, the Hotel may withdraw from the contract.

5.3 The Hotel may withdraw from the contract for justifiable reasons, including but not limited to:

Force majeure or other circumstances beyond the Hotel’s control render fulfillment impossible;

Rooms are booked with misleading or false information on essential facts;

The Hotel has justified reason to believe the use of services endangers business operations, security, or public reputation;

The purpose of the stay is illegal.

5.4 The Hotel’s justified withdrawal does not entitle the customer to damage claims. Any potential Hotel claims for expenses incurred remain unaffected.

6 Room Provision, Handover, and Return

6.1 The customer has no claim to specific rooms unless otherwise agreed.

6.2 Reserved rooms are available from 3:00 p.m. on the day of arrival. There is no right to earlier availability.

6.3 On the departure day, rooms must be vacated by 11:30 a.m. The Hotel may charge 50% of the full room price for use beyond 3:00 p.m. and 90% after 3:00 p.m.

6.4 Guests may only use the booked accommodations as intended and must treat the premises and facilities carefully. A transfer to third parties requires prior written approval.

7 Hotel Liability

7.1 The Hotel is liable for damages from injury to life, body, or health and for foreseeable damages due to intentional or gross negligence or contractual obligations.

7.2 Liability is limited to statutory provisions for items brought in, as per § 702 BGB. The Hotel recommends using safes for valuables exceeding 500 euros or items over 2,000 euros, requiring a separate safekeeping agreement.

7.4 Claims for loss or damage in the hotel’s parking area are not covered.

7.5 Wake-up calls, messages, and mail handling are carried out with due diligence; the Hotel is only liable in cases of intent or gross negligence.

8 Video Surveillance

8.1 Concorde Hotel Viktoria is under video surveillance for the protection of employees and guests. Signs indicate monitored areas.

8.2 Surveillance data is stored for 10 days, deleted thereafter unless legally required otherwise.

9 Additional Provisions

9.1 Hotel vouchers are valid for three years from the issuance date and are non-refundable.

9.2 All rooms are non-smoking; violations incur a 250 euro cleaning fee.

9.3 Pets are allowed in select rooms for a fee, not permitted in the breakfast room.

9.4 Discounts and special offers are non-cumulative.

10 Final Provisions

10.1 Amendments to these Terms and Conditions require written form.

10.2 The place of performance and jurisdiction is Hannover, and German law applies.

10.4 Should individual provisions of these General Terms and Conditions be or become ineffective or void, this shall not affect the validity of the remaining provisions. Otherwise, the statutory provisions shall apply.

10.5 In the event of disputes with the Hotel, the General Consumer Arbitration Board of the Center for Arbitration would be responsible (Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany). The company is neither willing nor obligated to participate in a dispute resolution procedure.